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Monday, November 27, 2017

Check out How Spotify Uses Big Data, AI And Machine Learning To Drive Business Success


Written by Bernard Marr — Spotify, the largest on-demand music service in the world, has a history of pushing technological boundaries and using big data, artificial intelligence and machine learning to drive success. The digital music company with more than 100 million users has been busy this year enhancing its service and tech capabilities through several acquisitions. Industry watch dogs predict the company will launch an IPO in 2018.

Data: Powerful By-product of Streaming Music

When you have tens of millions of people listening to music every minute of the day, you have access to an extraordinary amount of intel that includes what songs get the most play time, to where listeners are tuning in from and even what device they are using to access the service. There’s no doubt Spotify is a data-driven company and it uses the data in every part of the organization to drive decisions. As the service continues to acquire data points, it’s using that information to train the algorithms and machines to listen to music and extrapolate insights that impact its business and the experience of listeners.

One example is the Discover Weekly feature on Spotify that reached 40 million people in its first year. Every user gets a personalized playlist every week from Spotify of music that they have not heard before on the service, but that will be something the listener is expected to enjoy—a modern-day version of a best friend creating a personalized mix tape.

Spotify for Artists

In an effort to make its mountains of data available to musicians and their managers, Spotify just launched the Spotify for Artists app that provides mobile access to analytics—everything from which playlists are generating new fans to how many streams they are getting overall. Think Google Analytics for musicians. It was originally launched in a web version earlier this year, but the mobile app allows musicians to access the info from the tour bus and the geographic streaming data can be instrumental to musicians and their teams to plan tours more effectively. Artists also have more control over their presence on Spotify including selecting the “artist’s pick,” and they can update their bios and post playlists.

This is just the latest initiative from Spotify to make a concerted effort to empower artists and make them less skeptical of the company. Fans First is another Spotify program that uses data to find an artist’s most passionate fans and target them with special offers.

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